Scheduled, processing, or missing payments

The date shown for an instalment is an estimate. There is no general rule that every payment becomes overdue only after five days: the assessment depends on the verified status of the payment and the project.

What to check

Open the relevant position in your account and check:

• any date shown;
• the current payment or position status;
• the date of the latest available update;
• communications published for that project.

A payment may be scheduled, processing, overdue, restructured, linked to a default or recovery, have no verified date, or be affected by a technical issue. These situations are handled differently and do not support an automatic estimate of the credit date.

If the information is not enough

Request a position-specific review from your authenticated session, identifying the project and payment concerned without sending credentials, OTPs, identity documents, or full bank details in chat. Do not repeat an operation that is still shown as processing.

Outcomes, payment dates, and recoverable amounts cannot be promised without a verified update for the individual position.

Updated on: 27/09/2026