Question 1

If I have invested in a project on the EvenFi Marketplace, when will I receive payments?

Accepted Answer

You can find the expected payment dates for the projects you have invested in in the calendar in the Dashboard section of the EvenFi website. Please note, however, that due to banking deadlines it is not unusual for a company to pay its investors a few days later than scheduled. For this reason, only a payment made more than five days after the date specified in the calendar is considered a genuine delay. After the five days have passed, EvenFi will remind the company concerned of the payment until it has settled its debt and will notify investors of the delay by e-mail.

Question 2

Card deposit failed

Accepted Answer

There are many reasons why a card deposit fails. The reasons are usually the following Insufficient amount on the card 3ds is not active on the card; to solve this problem it is possible to activate it autonomously through home banking, if this is not possible call your bank's assistance requesting activation Monthly spending threshold exceeded

ATTENTION: difficulties have been reported in payments with cards issued by Poste Italiane and Ing Direct. If you find an error in the payment, you can proceed with the deposit by bank transfer, or use another card.

Question 3

Verify your profile

Accepted Answer

A "profile check" is mandatory in order to use the platform.

Once you have logged in for the first time, follow these steps:

Phone verification: you will have to enter the area code (+39 for Italy) and your mobile number; then click on "send verification code". You will receive a code via sms on your mobile phone which you have to enter on the EvenFi website.

You will then have to fill in the fields 'profile', 'address' and 'identity'. For verification of the latter, please refer to the helpdesk section "Sending documents".

Question 4

Modify Profile data

Accepted Answer

Profile data cannot be changed by the user. To edit them, please follow the steps below:

Log in
Open the chat on the bottom right
Write your request to customer service

In a maximum of 48 hours the data will be changed as requested.

Question 5

Dynamic Loan: what is it?

Accepted Answer

As you can see, we have implemented dynamic lending. The dynamism of this type of loan is due to three factors:

the capital is repaid by the companies (borrowers) dynamically according to their turnover (no predetermined repayment schedule);
the only cost for the company (return for the investors) is a pre-determined fixed value (no annual interest rate) which is also paid dynamically as the principal is repaid;
the dynamic loan has a final maturity where, if the monthly repayments have not been sufficient to repay capital + fees, the full amount due will be repaid by the financed company. The return for investors will therefore be proportional to the company's income: you will start from an agreed fixed minimum and this can be increased according to your performance. By how much? Here's the pleasant surprise: __the more promising the growth project in which we have chosen to invest, the higher our return will be.

Question 6

Withdrawals

Accepted Answer

To withdraw funds to your current account, once you have logged in, click on "withdraw". Enter the amount to be withdrawn and, if you have not already done so, enter the IBAN (in your name) where you will make the withdrawal.

NOTE: THE BANK ACCOUNT TO WHICH YOU MAKE THE WITHDRAWAL MUST BE IN THE NAME OF THE SAME PERSON WHO VERIFIED THE DOCUMENTS ON THE EVENFI ACCOUNT.

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