Mangopay SCA and proxy consent

This page concerns strong customer authentication and the proxy consent requested in the Mangopay flow. It does not concern the code sent by email during sign-in or the OTP generated by an authenticator app.

When the SCA flow appears in your account, follow only the instructions in your authenticated session and verify that the redirection relates to Mangopay. Read the permissions shown before confirming. Do not use links from unrecognised senders or disclose codes to anyone.

Distinguishing the different codes

• Email sign-in code: sent to the registered contact address during sign-in; it is not the authenticator-app code.
• Authenticator-app OTP: generated by an app linked to the account and may be requested for operations such as a withdrawal.
• Mangopay SCA and proxy consent: concern strong authentication and permissions requested by the payment-account provider; they are not an automatic diagnosis for password or email-delivery problems.

Do not share passwords, email codes, OTPs, QR codes, or recovery codes. If you do not recognise the request or the problem persists, stop trying and contact support from your authenticated session, providing only the type of step and any error message.

Updated on: 27/09/2026