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Profile and Security
Checking and editing the user profile.
Strong Customer Authentication (SCA) & Proxy Authorization - Complete Guide
How to recognise the Mangopay SCA flow and distinguish it from other authentication factors.
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Verify your profile
A "profile check" is mandatory in order to use the platform. Once you have logged in for the first time, follow these steps: Phone verification: you will have to enter the area code (+39 for Italy) and your mobile number; then click on "send verification code". You will receive a code via sms on your mobile phone which you have to enter on the website. You will then have to fill in the fields 'profile', 'address' and 'identity'. For verification of the latter, please refer to the helpdesk se
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Set 2FA for withdrawal of funds
Secure use of authenticator-app OTPs and recovery of the second factor without sharing codes or documents in chat.
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Modify Profile data
How to request a change to personal information and submit any required documents securely.
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