Changing your profile details

Changes to personal information must be requested from an authenticated session. Do not send identity documents, certificates, bank details, passwords, or OTPs in an open chat.

What to do

1. Sign in to your account.
2. Check whether the information can be updated in the profile section.
3. If the system requires verification or does not allow the change, contact support from the authenticated session and describe only the information that needs updating.
4. If documents are required, wait for secure-upload instructions and use only that channel.
5. Treat the change as complete only when the new information appears in your profile or you receive verified confirmation.

The documents required depend on the information being changed and the verification needed. There is no fixed timeframe for every request; a timeframe should be communicated only when it has been confirmed for the specific case.

If you have already sent a document through an insecure channel, do not send it again. Tell support what happened without repeating the document’s contents.

Updated on: 27/09/2026