Sending documents for profile verification

Submit documents only through the verification flow shown in your authenticated session. Do not send identity documents in support chat or to unconfirmed contact points.

Documents listed by the verification flow

The system may request one of the following valid documents:

• national identity card;
• passport;
• driving licence.

Always follow the list displayed during verification: accepted documents may depend on the country, residence, and type of check.

Image requirements

• use clear, legible colour images;
• show the whole document and, when requested, both front and back;
• do not cover any details or part of the document;
• do not use expired documents;
• do not combine multiple documents in one image unless the flow says otherwise;
• do not add watermarks or alter the image.

Verification outcome

Review times may vary depending on the document and any checks required; no fixed window is guaranteed. Check the status in your authenticated session. If upload is unavailable or verification does not progress, contact support without attaching the document in chat and ask for the secure channel provided for your case.

Updated on: 27/09/2026