Sending documents

You will have to send us your identity documents to complete the profile check.

Documents accepted

1. Paper identity card
2. Electronic identity card
3. Passport
4. Driving licence

Documents NOT accepted

1. Black and white photographs
2. Multiple documents: e.g. photos with ID card and tax code in the same photo are not accepted. The tax code is not required for validation.
3. Blurred photographs
4. Unreadable documents: all the writing on the document must be clearly visible. In particular, make sure that you do not cover any part of the document with your fingers.
5. Expired documents

Both photographs and scans are accepted, but always in colour.

How to photograph documents

1. Documents must be photographed front and back in their entirety, ensuring that the document is visible in all its parts.
2. The information in the document should be legible and clear.
3. Make sure you do not use a flash and that you are in a bright environment.
4. Do not insert watermarks or hide parts of the document.

Do not insert watermarks or hide parts of the document.

Validation times
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1. Passport or electronic identity card: normally within a few minutes
2. Driving licence or paper identity card: within 24/48 hours

How to send documents
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Website: click on your name at the top right, select View Profile and then Identity.
Contact platform's support service

Updated on: 21/08/2024