Sending documents
You will have to send us your identity documents to complete the profile check.
Documents accepted
Paper identity card
Electronic identity card
Passport
Driving licence
Documents NOT accepted
Black and white photographs
Multiple documents: e.g. photos with ID card and tax code in the same photo are not accepted. The tax code is not required for validation.
Blurred photographs
Unreadable documents: all the writing on the document must be clearly visible. In particular, make sure that you do not cover any part of the document with your fingers.
Expired documents
Both photographs and scans are accepted, but always in colour.
How to photograph documents
Documents must be photographed front and back in their entirety, ensuring that the document is visible in all its parts.
The information in the document should be legible and clear.
Make sure you do not use a flash and that you are in a bright environment.
Do not insert watermarks or hide parts of the document.
Do not insert watermarks or hide parts of the document.
Validation times
Passport or electronic identity card: normally within a few minutes
Driving licence or paper identity card: within 24/48 hours
How to send documents
Website: click on your name at the top right, select View Profile and then Identity.
Contact platform's support service
Documents accepted
Paper identity card
Electronic identity card
Passport
Driving licence
Documents NOT accepted
Black and white photographs
Multiple documents: e.g. photos with ID card and tax code in the same photo are not accepted. The tax code is not required for validation.
Blurred photographs
Unreadable documents: all the writing on the document must be clearly visible. In particular, make sure that you do not cover any part of the document with your fingers.
Expired documents
Both photographs and scans are accepted, but always in colour.
How to photograph documents
Documents must be photographed front and back in their entirety, ensuring that the document is visible in all its parts.
The information in the document should be legible and clear.
Make sure you do not use a flash and that you are in a bright environment.
Do not insert watermarks or hide parts of the document.
Do not insert watermarks or hide parts of the document.
Validation times
Passport or electronic identity card: normally within a few minutes
Driving licence or paper identity card: within 24/48 hours
How to send documents
Website: click on your name at the top right, select View Profile and then Identity.
Contact platform's support service
Updated on: 21/08/2024
Thank you!